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We
have created this policy to communicate its commitment to
privacy and to ensure that you are comfortable with the measures
taken to enhance your experience with us.
We
are in the business of providing good-valued accommodation
and comprehensive destination information to our visitors.
We
are not in the business of selling databases and, as such,
will never divulge, share, sell, or distribute any information
you provide to us to any third-party, except for the expressed
purpose of securing reservations at the hotel(s) of your choice.
Furthermore, it is our principle and our policy that any information
gathered by us is not to be used internally for newsletter
mailing lists, promotional concerns, or other uses without
the pre-authorized written consent of the customer. Finally,
any comments included in any email communication with us are
strictly private as an issue between the customer and will
not be used as a testimonial or any other reason without prior
authorization.
Your transactions with our sevices are safe. The payment system
ensures confidentiality of your personal data and safe use
of your credit card for travel transactions. We do not require
credit card information at the time you make your reservation
(unless it is made within 10 days of arrival). We will send
a final confirmation and quote for the reservation, and then
you only need to confirm acceptance by sending your credit
card details at a later date by one of the following methods:
- By
using our secure (SSL) online
- Cardholder
Information Form
- Via
secure (SSL) 'Live Chat' to one of our Customer Service
agents
- By
fax, using our Credit Card Fax Form (Required for bookings
where the guest name differs from the cardholder)
- Or
by telephone, directly to our Customer Service Center
Shop
Safe Guarantee
In the unlikely
event unauthorized use of your credit card occurs, first follow
the reporting procedures specified by your credit card provider,
and then contact our Customer Service Center immediately. Most
credit card companies cover all charges that result from unauthorized
use of your credit card, or may limit your liability to $50.00
US - which is the maximum liability allowed under the US's Fair
Credit Billing Act. If your credit card company does hold you
liable for unauthorized charges made as a result of your credit
card purchase from us, we will reimburse you for up to the maximum
liability -- $50.00 US.
For more information please visit the Federal Trade Commission's
website (www.ftc.gov).
Privacy Statement
We are very concerned about about protecting the privacy of
our customers. Any personal data collected from you is used
to enhance or fulfill your request for promotional services
or for securing a reservation with third party vendors such
as hotels or tour companies. We will not modify, copy, distribute,
transmit, license, sell or redistribute any of your personal
profile information.
Reservation Guarantee
If your confirmed reservation at the hotel (for which you have
been issued a voucher) is not available or cannot be honored
when you arrive to check-in and no other room types that you
had booked are available, immediately contact our 24-hour Customer
Service Center at the contact number(s) listed on your hotel
voucher. Our Customer Service Agents will arrange a room at
another convenient and comparable hotel and Precision Rewards
will pay for the full cost of the first night?s stay, including
any tax and service charges. Also, just provide a receipt and
we will also pay for all communication costs to our office.
Cancellation Policy
If you wish to cancel your booking after you have received a
confirmation, a cancellation fee of US$10 will apply.
Any cancellations received LESS THAN 5 DAYS before arrival (including
requests made within this period) are subject to a 1 (ONE) night
cancellation fee, unless you are notified otherwise in the confirmation
email. The additional US$10 cancellation fee will NOT be charged
in this case. Failure to arrive at your hotel will be treated
as a late cancellation and will incur a cancellation fee as
mentioned above.
Refund Policy
To request a refund, please contact us at any of the following:
- By
telephone (+66) 2 655 0185
- By
facsimile (+66) 2 655 0187
- By
e-mail to credit@precisionreservations.com
- By
'Live Chat' via our website
By voicemail in these locations:
- Amsterdam
(+31) 20 524 1532
- Dublin
(+353) 1 633 5906
- Milan
(+39) 02 9544 1430
- Paris
(+33) 1 5301 0896
- Tokyo
(+81) 3 4512 4057
- Zurich
(+41) 1 355 3207
- Frankfurt
(+49) 69 2557 7162
- London
(+44) 207 681 1173
- Sydney
(+61) 2 9475 0032
- USA
1 888 482 2235
- Please
note that shortening your stay during the high season, periods
of high occupancy, during trade fairs and conventions, or
failure to cancel your reservation prior to the due date
noted on your confirmation may result in a PENALTY CHARGE
being imposed by the hotel. If a PENALTY CHARGE is incurred,
this will be deducted from the amount refunded.
- Your
confirmation email will specify the exact cancellation due
date (i.e. the deadline you must cancel by in order to avoid
any cancellation fee). Generally, the cancellation due date
is 14 days prior to arrival at the hotel. The PENALTY CHARGE
is usually one-night stay, unless specified on the confirmation
email. You should reply to the confirmation email signaling
your acceptance of the PENALTY CHARGES.
- Cancellation
requests submitted via any of the means above, prior to
the due date noted on your confirmation, will be automatically
refunded 100% within 10 days of receiving the request. Any
cancellation request submitted after the due date noted
on your confirmation will also be processed within 10 days,
and any applicable PENALTY CHARGE will be deducted from
the amount refunded.
- Shortened
stays, in most cases, will be refunded within 10 days, net
of any PENALTY CHARGES applicable, and if you notify us
(by any of the means above) prior to shortening your stay,
we can expedite the refund process.
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