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We
has partnered with a variety of travel wholesalers throughout
Asia to be able to bring you the LOWEST RATES AVAILABLE on
the internet for your hotel room. We have sCHWeral people
dedicated only to researching the internet to check in on
the competition. If, somehow, a lower rate has slipped through,
we take it personally.
Here is our guarantee: If you
have already reserved a room and then can show that you could
have booked the same room in advance for a lower rate through
another internet source, please send us the URL (for immediate
verification) and WE WILL BEAT THAT PRICE. It's as
simple as that. PLEASE, before you send us the rate, remember
to check if it includes the 10% Thailand service charge, and
the 7% Thailand V.A.T. (Value Added Tax). All of our rates
INCLUDE all taxes and service charges already in the quoted
rate. Please note that this guarantee is effective until the
time you give the final confirmation of your reservations,
i.e. until you provide us with your payment details. Thank
you for taking advantage of our Lowest Rate Guarantee. We're
happy to be of service to you.
Submitting
a Claim
You need to prove availability of the competing rate by providing
a printed screenshot that shows rooms are available and the
corresponding rate, room type, and dates.
This information is usually displayed on the booking form or
the credit card information page.
You do not need to make a booking on the competing site, just
show us the comparison.
Rates that are "available upon request" must be confirmed as
available through the competing rate provider and Our Customer
Service will contact them to confirm availability of the rate
before honoring any claim.
We will not honor claims on rates that are not available when
our agents check availability. You will then need to download
the Claim
Form, complete all required fields, print the form, and
fax the form along with the appropriate form of evidence to
either
1-888-482-2235 (USA), (+44) 207 681 1173 (London - Europe),
or (+662) 655-0187 (Thailand - Asia).
Our Customer Service Center will respond back to you via email
within 48 hours of submitting your claim
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